Meet Our Team
Jen is a very familiar face to our Long Island patients and been with Dr. Jacquie since her doors first opened. As the practice administrator and office manager of the Woodbury office, Jen happily wears many hats. She oversees the day-to-day business of the office, which includes ensuring that all patient questions are addressed in a timely manner and that everyone fully understands their treatment options. Jen is also the resident party planner, making sure that all office celebrations are properly celebrated! She plans all of the office birthday parties, patient appreciation events – including the legendary Adventureland excursions – all patient contests and is the author of the Woodbury newsletter to keep patients up-to-date on all the fun things happening in the office.
Jen is a born and bred Long Islander who lives in Huntington with her husband and their two-year-old daughter. When she’s not working, you can find Jen spending as much time outdoors with her family as is possible – preferably in Montauk!
Marie is a familiar face to our NYC and upstate patients because she works in both the Manhattan and Monroe offices. As the office manager of the Manhattan and Monroe office as well as a patient financial coordinator, Marie is an active member of every patient’s treatment team and works closely with each one to ensure that they all have the best experience possible.
Marie lives in Westtown, New York with her husband and children. Despite traveling two hours to Manhattan, she is known for her cheerful devotion to the patients – even arranging 7:30 a.m. phone calls to go over their concerns. Whether their treatment consists of Invisalign, traditional braces, or they want to schedule Zoom! Whitening, Marie is there to help navigate the overwhelming field of orthodontics.
Alison is a part-time receptionist at the Woodbury office where she is often the first face a patient sees and the first voice they hear. Alison’s positive and outgoing nature makes her a welcome sight among the office’s ultra-busy patients. The Woodbury office is fully equipped with TVs, computers and X-box, Wii and Kidzspace video games. At the desk, Alison often has the pleasure of letting patients know those resources are there for them.
Alison has worked in Dr. Jackie’s office for the past 6 years and has worked in orthodontic field for the last 12 years. A Long Islander by way of Queens, Alison loves to run, quilt, read and enjoys sharing book picks with patients and colleagues. Her current book suggestion: The Help by Kathryn Stockett.
Vanessa splits her time between the Manhattan and Woodbury offices where she works as an insurance specialist and patient coordinator. In her role as insurance specialist, Vanessa works closely with patients and their insurance companies to ensure all charges, claims and payments are handled as smoothly as possible so patients can focus on what’s most important – their treatment.
Vanessa is a lifelong Brooklynite whose personal experiences complement her professional role. Her friendly disposition makes Vanessa popular among patients; it’s not unusual to overhear her chatting with patients about shared interests including snowboarding, the latest page-turner she read, or the last car race she attended with her family. As an Invisalign patient herself and mom to two future Dr. Jackie patients, Vanessa understands just how important supportive office staff is to every patient’s experience and is always available to happily answer any questions patients have about their treatment or their insurance coverage.
Vanessa recently cut her trademark long hair and donated it to Locks of Love.
Araksya is part of the clinical team in the NYC office. Her smile is infectious and her friendly demeanor puts all patients at ease. Patients are never hesitant to ask her questions since her personality is so inviting. Araksya is the clinical coordinator in the office and can be seen re-arranging instruments and supplies when there is down time. It is not uncommon to hear Araksya laughing with a patient while they are being treated, all in the effort to make the patient experience a memorable one.
A former professional dancer, Araksya is widely recognized in her native Europe for her enviable technical skills and undeniable grace. In addition to her 10 years spent studying at the Academy of International Ballroom Dancing in Armenia, Araksya also graduated from a private music school where she studied the flute and piano.
In 2003 she moved to the United States. Araksya earned a Bachelor of Science degree from Ramapo College of New Jersey where she majored in biology and minored in chemistry.
Araksya lives in Manhattan with her husband and puppy Charley. She continues to dance and teach others how to dance in her free time.
Zelicy, often called Z around the office, works in both the New York City and Long Island offices. She began her career as an orthodontic patient 7 years ago and as a result of her interest in working with patients and her desire to learn as much as possible, continued on as a team member in an orthodontic office. Z’s inquisitiveness is rewarded at Dr. Jacquie’s office, where staying on top of industry trends and using cutting edge technology is in the job description. According to Zelicy, patients are appreciative of the constantly evolving office – particularly the iPod docking stations and Kidzspace games ranging in all ages from 3 to Texas Hold Em’ for the adults – all of which provides a welcome distraction to a patient during their orthodontic adjustments.
Zelicy’s professionalism is matched by her lively personality and she can frequently be heard humming or singing a tune around the office and exchanging jokes with colleagues and patients. When she’s not working, she loves to relax by watching CSI and America’s Funniest Home Videos.
Ivelisse, also known as Ive (say “Ivy”), is a CDA-certified assistant and a familiar face to patients in both the Long Island and New York City offices. As a clinical coordinator, Ive is responsible for making sure all of the day-to-day operations run smoothly and efficiently. From ensuring the orthodontists and dentists have the tools at hand then need, facilitating the smooth flow of patients through the office, making permanent retainers and taking impressions of patients’ teeth.
When she’s not working, Ive spends most of her time spending time with her teenage daughter – most often at the movies, shopping or grabbing a bite. A Queens native, Ive is fluent in Spanish and English.
Eneyda has been a member of the Dr. Jacquie Smiles team since January 2011 and is based in the Long Island office, where she is responsible for carefully sterilizing all of the instruments. Although she is mostly a behind-the-scenes team member, Eneyda enjoys the energy of Dr. Jacquie’s office and considers Dr. Jacquie an inspiration. It’s no coincidence that Eneyda enjoys the detail-oriented work of sterilizing fine instruments – in her off hours, she is the owner of a burgeoning house-cleaning business that has grown from a hobby to a second career in the past five years.
Originally from El Salvador, Eneyda lives in Bay Shore where she tries to keep up with her two sons who are a source of great pride for her. Her youngest son is gearing up to join the United States Marine Corps in August 2012 and her oldest has plans to attend culinary school. Eneyda also enjoys running and yoga.
Meet Michelle S.
Michelle made her debut as the receptionist of the New York City office in May 2011. Though her original career path was to study nursing, Michelle graduated from CSI (Community College of Staten Island) with an associate’s degree in Business. Michelle is one of the first faces you will see when you visit the New York City office, where her responsibilities include meeting and greeting patients, maintaining patient records, billing, scheduling, and contacting insurance companies. Michelle, a former track runner, highly enjoys the daily opportunity of meeting new patients and helping existing patients, while also catering to their needs and making them feel as comfortable as possible.
Outside the office, Michelle, a Staten Island native, enjoys skiing, roller balding, and traveling.
Jonathan is the Director of the Information Technology in all of Dr. Jacquie’s offices where he is responsible for managing the computers, networks and other technical areas of the practices. Since all of Dr. Jacquie’s offices are technologically advanced with cutting edge software and apps, Jonathan stays more than busy monitoring and ensuring every application is as seamless as possible, including the development of Dr. Jacquie’s new app called Align on Time.
Jonathan’s career in IT and Software Development began with an eight-year tenure at Computer Associates, based on Long Island. At the age of 19, he earned a BA in Networking and Computer Technology while working full time at Computer Associates and was thrilled when taking the I.T. reigns IT at Dr. Jacquie’s practice 3 years ago. Jonathan is a proud computer geek who loves to code and is always on the prowl for new ways to improve the office through technology.
Jonathan is the most sought after team member by Dr. Jacquie’s team, from the second everyone power’s up their computers daily! J